Omni-Channel Retailing Fundamentals

Short Course Retail
Master Omni-Channel retailing with our introductory course. Gain hands-on experience with e-commerce and social media tools to drive business growth and enhance customer engagement.
Overview

Dive into the digital era with a cutting-edge Omni-Channel strategy that’s essential for your business’s growth. Understand the art of tracking leads from their source to conversion, a pivotal element in refining your decision-making and strategic planning. This course is designed to transform your team into e-commerce wizards, uncovering the vast landscape of digital platforms available. You’ll gain hands-on experience with social media tools to boost sales and maintain customer engagement, leveraging data analytics to enhance both the sales journey and the post-purchase experience. Join us to master the digital domain and propel your business into a new realm of success.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (Introduction to Omni-Channel Retailing )

    TPGateway Code:TGS-2026061482

  • total hours

    16:00

Curriculum

Course Duration

SSG Approved Training & Assessments Hours:16:00 Trainer Facilitated Hours (On Campus/Virtual):15:00 Self-Directed E-learning Hours:00:00 Assignment Hours:00:00 Assessment Hours:01:00
Objectives
  • Determine features of the organisation’s products and/or services that may enhance customer experience.
  • Conduct research on competitors’ products and/or services.
  • Analyse gaps in customer experience offered by the organization and that of the competitors.
  • Identify ways in which customer experience may be enhanced to generate a competitive advantage for the organization.
  • Conduct a cost-benefit analysis of proposed improvements that may enhance customer experience.
Key Learning Areas
  • Factors that impact customer experience.
  • Methods to research products and/or services offered by competitors.
  • Features and benefits of products and/or services that enhance customer experience.
  • Organisation’s target customers.
  • Complementary products and/or services that enhance customer experience.
Certificate Issuance
Upon successful completion of the course, the student will be awarded the Statement of Attainment (SOA) for Customer Experience Innovation-3 WSQ Certification is nationally endorsed and recognized by industry partners.
Requirements
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Fees & Funding
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Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all of these stated below are in working condition before registering for class. 

On Campus:

  1. Stationery
  2. Laptop/Tablet
  3. Smart Phone capable of accessing their respective app stores

On-line:

  1. Laptop
  2. Webcam
  3. Working mic on a laptop or actual mic
  4. Smart Phone capable of accessing their respective app stores
  5. Access to data or wifi connections

Testimonials
FAQs

We do not offer any make-up or replacement classes.

Yes! You can use any SkillsFuture Credits you have to pay for course fees.

Class schedules, including lessons conducted on public holidays, are communicated to students prior to course commencement. Students are given the option to select an alternative schedule where classes do not coincide with public holidays at the point of enrolment, subject to availability. If a student chooses to proceed with a schedule that includes public holiday classes and subsequently requests to miss or defer a lesson for personal or religious reasons, standard deferment policies apply. This may include applicable deferment or administrative fees, in accordance with Tembusu Institute's published course terms and conditions. No additional penalties are imposed beyond these stated policies, and the same approach is applied consistently to all students.

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

Tembusu Institute schedules classes on selected public holidays to cater to adult learners. Public holiday classes provide greater flexibility and accessibility for learners who may not be able to attend weekday or regular working-hour classes due to work, family or caregiving commitments. All schedules are planned and communicated clearly to students prior to course commencement.