Schedules Tembusu Institute

Agentic AI and Automation prepares retail professionals to synthesise and apply emerging AI technologies across the full web content and digital automation stack. Participants evaluate cause-and-effect relationships across interconnected agentic pipelines — applying artificial intelligence application, data governance and data strategy to configure digital storefronts, deploy intelligent systems and anticipate the impact of operational transformation across business functions. The module develops automation system maintenance and change management capabilities, equipping participants to extract and analyse text data to discover themes and trends, and apply business data analysis using computational techniques to generate business insights across organisational systems.

AI Workflow Automations equips senior retail professionals with expertise in technology strategy formulation — conducting emerging technology synthesis, trends evaluation and application, and information gathering and analysis to support technology adoption and innovation. Participants apply artificial intelligence applications, data analytics, business data analysis and text analytics and processing across automation system maintenance and automated system maintenance workflows — extracting live business data via APIs to drive informed decision-making. Grounded in data governance, data strategy and change management, the module develops user experience design thinking and data design capability to govern AI adoption across retail functions.

This course equips participants with practical skills to apply Agentic AI — autonomous, multi-step AI workflows — across every dimension of e-commerce campaign management. Participants will learn how to deploy agentic AI to generate e-commerce web pages and storefronts, plan and execute campaign tactics, manage budgets, and identify and target customer segments across online and social platforms. The course develops capability to monitor customer satisfaction signals in real time, personalize and automate campaign message delivery using agentic AI and cron job scheduling, and evaluate campaign performance through AI-driven analytics and testing tools. Participants will also apply agentic AI to research market trends and competitor activity, generating strategic recommendations to continuously refine e-commerce strategy.

This course equips participants with practical skills to apply Agentic AI — autonomous, multi-step AI workflows — across every dimension of e-commerce campaign management. Participants will learn how to deploy agentic AI to generate e-commerce web pages and storefronts, plan and execute campaign tactics, manage budgets, and identify and target customer segments across online and social platforms. The course develops capability to monitor customer satisfaction signals in real time, personalize and automate campaign message delivery using agentic AI and cron job scheduling, and evaluate campaign performance through AI-driven analytics and testing tools. Participants will also apply agentic AI to research market trends and competitor activity, generating strategic recommendations to continuously refine e-commerce strategy.

AI Workflow Automations equips senior retail professionals with expertise in technology strategy formulation — conducting emerging technology synthesis, trends evaluation and application, and information gathering and analysis to support technology adoption and innovation. Participants apply artificial intelligence applications, data analytics, business data analysis and text analytics and processing across automation system maintenance and automated system maintenance workflows — extracting live business data via APIs to drive informed decision-making. Grounded in data governance, data strategy and change management, the module develops user experience design thinking and data design capability to govern AI adoption across retail functions.

This course equips participants with practical skills to apply Agentic AI — autonomous, multi-step AI workflows — across every dimension of e-commerce campaign management. Participants will learn how to deploy agentic AI to generate e-commerce web pages and storefronts, plan and execute campaign tactics, manage budgets, and identify and target customer segments across online and social platforms. The course develops capability to monitor customer satisfaction signals in real time, personalize and automate campaign message delivery using agentic AI and cron job scheduling, and evaluate campaign performance through AI-driven analytics and testing tools. Participants will also apply agentic AI to research market trends and competitor activity, generating strategic recommendations to continuously refine e-commerce strategy.

This module builds professionals' capability to identify opportunities for change and apply emerging AI technologies and automation systems, synthesizing trends across text, image, video, audio and data analytics to enhance business operations. Participants implement guidelines and policies through structured change management practices, applying business data analysis, data strategy and data governance to assess AI applications within their operations. Through hands-on exercises in automated process design, text analytics and processing, user experience design and social media management, participants monitor adoption outcomes and implement continuous improvement processes to sustain responsible emerging technology adoption.

AI Productivity Hacks for Work equips working professionals with practical skills in emerging technology synthesis, artificial intelligence applications, and automation system maintenance — applying AI tools responsibly and consistently across core professional tasks. Participants develop competencies in text analytics and processing, data design, business data analysis, and data strategy — producing outputs governed by sound data governance principles. Grounded in change management, user experience design, and social media management, every session is hands-on, with each topic delivering an immediately applicable, job-ready deliverable.

In this Creating a Digitalised Customer Experience in Retail course on how to become an influencer, you will learn the essential skills and strategies needed to build your personal brand and effectively engage with your audience across various social media platforms. The course covers topics such as identifying your niche, creating compelling content, and utilizing storytelling techniques to connect authentically with your followers. You will also explore best practices for growing your online presence, collaborating with brands, and leveraging analytics to measure your impact and success.

Whether you aspire to be an  influence in fashion, lifestyle, fitness, or any other field, this course will empower you with the knowledge and tools to establish yourself as a successful influencer and make a meaningful impact.
 

This module equips retail professionals, brand owners and content creators to establish and scale a high-performing social commerce operation across Shopee Live, TikTok Shop. Participants formulate, execute and evaluate social media marketing strategic plans, applying AI applications and automated process design to build efficient, scalable selling workflows, with automation system maintenance principles embedded to sustain ongoing platform performance. Data strategy, data governance, data design and business data analysis capabilities are developed throughout, supported by analytics and computational modelling to interpret performance data and model audience behaviour. Text analytics and processing are applied to measure content impact, and user experience design principles are used to optimise every buyer interaction and drive informed commercial decisions.

This course equips participants with practical skills to apply Agentic AI — autonomous, multi-step AI workflows — across every dimension of e-commerce campaign management. Participants will learn how to deploy agentic AI to generate e-commerce web pages and storefronts, plan and execute campaign tactics, manage budgets, and identify and target customer segments across online and social platforms. The course develops capability to monitor customer satisfaction signals in real time, personalize and automate campaign message delivery using agentic AI and cron job scheduling, and evaluate campaign performance through AI-driven analytics and testing tools. Participants will also apply agentic AI to research market trends and competitor activity, generating strategic recommendations to continuously refine e-commerce strategy.

AI Workflow Automations equips senior retail professionals with expertise in technology strategy formulation — conducting emerging technology synthesis, trends evaluation and application, and information gathering and analysis to support technology adoption and innovation. Participants apply artificial intelligence applications, data analytics, business data analysis and text analytics and processing across automation system maintenance and automated system maintenance workflows — extracting live business data via APIs to drive informed decision-making. Grounded in data governance, data strategy and change management, the module develops user experience design thinking and data design capability to govern AI adoption across retail functions.

This course equips participants with practical skills to apply Agentic AI — autonomous, multi-step AI workflows — across every dimension of e-commerce campaign management. Participants will learn how to deploy agentic AI to generate e-commerce web pages and storefronts, plan and execute campaign tactics, manage budgets, and identify and target customer segments across online and social platforms. The course develops capability to monitor customer satisfaction signals in real time, personalize and automate campaign message delivery using agentic AI and cron job scheduling, and evaluate campaign performance through AI-driven analytics and testing tools. Participants will also apply agentic AI to research market trends and competitor activity, generating strategic recommendations to continuously refine e-commerce strategy.

AI Productivity Hacks for Work equips working professionals with practical skills in emerging technology synthesis, artificial intelligence applications, and automation system maintenance — applying AI tools responsibly and consistently across core professional tasks. Participants develop competencies in text analytics and processing, data design, business data analysis, and data strategy — producing outputs governed by sound data governance principles. Grounded in change management, user experience design, and social media management, every session is hands-on, with each topic delivering an immediately applicable, job-ready deliverable.

AI Workflow Automations equips senior retail professionals with expertise in technology strategy formulation — conducting emerging technology synthesis, trends evaluation and application, and information gathering and analysis to support technology adoption and innovation. Participants apply artificial intelligence applications, data analytics, business data analysis and text analytics and processing across automation system maintenance and automated system maintenance workflows — extracting live business data via APIs to drive informed decision-making. Grounded in data governance, data strategy and change management, the module develops user experience design thinking and data design capability to govern AI adoption across retail functions.