AI for Business Growth

Short Course Retail
Learn how to use AI to drive business growth through smarter operations, customer engagement, CRM automation, inventory optimisation, and digital transformation. Build an AI roadmap for sustainable business success.
Overview

AI for Business Growth equips retail professionals and business owners with the strategic knowledge and applied skills to identify new business opportunities through AI-driven transformation — applying emerging technology and artificial intelligence applications across inventory, supply chain, customer engagement, and digital operations. Participants develop practical skills in data analytics, business data analysis, and data strategy while exploring how automated operation monitoring and data governance principles support reliable, scalable retail systems. With a strong focus on change management and user experience design, the course guides participants through building chatbot flows, AI-enabled SOPs, and CRM automation prototypes — culminating in a capstone strategy canvas that integrates people, processes, and technology into a coherent AI growth roadmap.

The Details

  • FOR SKILLSFUTURE CLAIMS

    Registered Title: (AI for Business Growth )

    TPGateway Code:TGS-2026065634

  • total hours

    16:00

Curriculum

Course Duration

SWDA Approved Training & Assessments Hours:16:00 Trainer Facilitated Hours (On Campus/Virtual):15:00 Self-Directed E-learning Hours:00:00 Assignment Hours:00:00 Assessment Hours:01:00
Learning Outcomes
  • Evaluate the differences between traditional, omnichannel, and AI-native retail models, and assess their impact on customer experience and regional adoption.
  • Analyse how AI forecasting, replenishment, and real-time tracking address common SME challenges such as overstock, dead stock, and inaccurate inventory records.
  • Explain how AI-enabled SOPs convert data insights into repeatable processes that ensure consistency, accountability, and automation readiness in retail operations.
  • Evaluate how digital kiosks, smart shelves, mobile POS, and cashierless systems enhance operational efficiency, loyalty engagement, and staff redeployment.
  • Examine how chatbots and voicebots streamline frontline interactions — identifying their benefits, limitations, and role within an integrated service strategy.
  • Analyse sources of staff resistance to AI adoption and propose enablement strategies to support smooth transition through training, alignment, and clear communication.
  • Compare adoption barriers such as budget, skills, and legacy systems, and differentiate how challenges vary between SMEs and large enterprises.
  • Assess how AI supports customer segmentation, personalisation, and product recommendations to strengthen loyalty, improve targeting, and boost conversions.
  • Illustrate customer journeys, identify friction points, and demonstrate how integrated AI touchpoints create more seamless, data-driven retail engagement.
  • Evaluate how AI strengthens CRM by automating lifecycle stages — enabling targeted campaigns, loyalty nudges, and personalised engagement at scale.
  • Create AI-powered CRM workflows in Notion with embedded triggers, alerts, and outcome stages that support team collaboration and customer management.
  • Analyse Southeast Asia’s retail AI adoption gaps, comparing SME resource constraints against enterprise legacy challenges and extracting applicable best practices.
  • Align customer, operations, and technology strategies into an integrated AI roadmap with clear KPIs and realistic implementation priorities.
  • Map AI transformation levers across customer, store, and supply chain dimensions, drawing on real-world cases like CapitaLand for practical application.
Certificate Issuance
Upon successful completion of the course, the student will be awarded a Tembusu Certificate in AI for Business Growth.
Requirements
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Fees & Funding
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Items Required For Class

Do take note of the following things you are required to have for both class and their assessments. Please check if all of these stated below are in working condition before registering for class. 

On Campus:

  1. Stationery
  2. Laptop
  3. Smart Phone capable of accessing their respective app stores

On-line:

  1. Laptop
  2. Webcam
  3. Working mic on a laptop or actual mic
  4. Smart Phone capable of accessing their respective app stores
  5. Access to data or wifi connections

FAQs

Tembusu Institute schedules classes on selected public holidays to cater to adult learners. Public holiday classes provide greater flexibility and accessibility for learners who may not be able to attend weekday or regular working-hour classes due to work, family or caregiving commitments. All schedules are planned and communicated clearly to students prior to course commencement.

Yes! You can use any SkillsFuture Credits you have to pay for course fees.

We do not offer any make-up or replacement classes.

We highly discourage you from missing any classes since the entire program is designed to be hands-on intensive. There is also a minimum attendance requirement of 75% of training hours for Singaporean and PRs, and 90% of training hours for international students. If you do not meet the 75% attendance requirement, you will not be eligible to enjoy subsidies nor to sit for the assessment. Make sure you block off your time during your training with us or find an intake option that will ensure you do not miss any classes. You will only wish that you had more time in the class!

Class schedules, including lessons conducted on public holidays, are communicated to students prior to course commencement. Students are given the option to select an alternative schedule where classes do not coincide with public holidays at the point of enrolment, subject to availability. If a student chooses to proceed with a schedule that includes public holiday classes and subsequently requests to miss or defer a lesson for personal or religious reasons, standard deferment policies apply. This may include applicable deferment or administrative fees, in accordance with Tembusu Institute's published course terms and conditions. No additional penalties are imposed beyond these stated policies, and the same approach is applied consistently to all students.

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