Careers with Tembusu Institute

Tembusu Institute - Customer Relations Executive - Full time

Tembusu Institute is looking for an enthusiastic and proactive customer service executive to support various departments such as Sales, Operations, Tech as well as Accounts. You will be working directly with a few other customer service executies/associates to address customer needs and ensure that they are have a good experience with us. This candidate should possess fantastic interpersonal skills and is prepared to work in a fast-paced and dynamic team environment.

As a Tembusu Institute's Customer Service Executive, you will be a key player in the company, in ensuring overall positive customer experience by providing outstanding support to meet their needs in order to build customer lifetime value.

Here's What You'll Do Day to Day
- Attend to customer enquiries on courses, course contents, and types of funding
- Filter sales enquires to relevant respective programme advisors to secure leads
- Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module
- Assist and make necessary arrangements for student requests (e.g change of intakes, reassessments, withdrawals)
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
- Develop, test, and implement ways to improve or digitalise student onboarding
- Innovate and implement new ways to ensure customer satisfaction

Here’s What Is Minimally Required
- Higher Nitec or equivalent and above
- Experience in customer service will be an added advantage
- Able to work on the weekends or on Public Holidays
- Proficient in MS Office

Salary: from $2000 / month